Refund and Returns Policy

1. General Overview

At newareas, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures.

2. Eligibility for Returns

2.1 Return Window

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date. After this period, items are considered final sale and are not eligible for a refund.

2.2 Condition of Returned Items

• Items must be unused, unwashed, and in their original condition.
• All original tags, labels, and packaging must be intact.
• Products that have been altered, damaged, or worn will be refused.

2.3 Non‑Returnable Items

• Personalized or custom‑made products.
• Final‑sale clearance items.
• Gift cards and downloadable digital content.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be rejected.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Refund Amount

• Full purchase price, including applicable taxes, minus any original shipping charges (unless the return is due to our error).
• Original shipping costs are non‑refundable unless the item was defective or the wrong item was shipped.

4.3 Partial Refunds

Partial refunds may be granted for items that are returned in a condition that does not meet the criteria outlined in Section 2.2.

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. Defective or Incorrect Items

Should you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will cover all return shipping costs and either replace the item or issue a full refund, including original shipping fees.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the timeframes specified.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: New Areas Store, 1234 Market Street, Suite 100, Austin, TX 78701, USA